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Customer Support Representative

Company Name:
Crescent Electric Supply Company
Crescent Electric Supply Company (CESCO) was founded in 1919. Today, it is one of the largest electrical distributors in the United States with over 140 locations in 28 states, operating under the brands of Crescent Electric Supply, Stoneway Electric Supply and Interstate Electric Supply in the Pacific Northwest, and BA Supply in Missouri. Crescent Electric supplies electrical and datacomm products from over 1000 manufacturers to electrical contractors for construction, industrial MRO and OEM accounts, and commercial facilities. Our success stems from long-term, organic growth as a result of total customer satisfaction, teamwork, and an overall commitment to being the leading distributor of quality products through our value-added services.
Responsible for supporting the inside, outside, and project management positions by providing additional layer of support to the customer base.
Primary Duties:
Back-up Inside Sales Team for overflow sales calls.
Follow-up on quotations to our key and target customers to ensure Crescent is proactively closing orders.
Conversion of quotations to sales orders.
Manage order expedite and open order reports to ensure status is current as defined by the District Manager/District Sales Manager.
Expedite orders with vendors.
Assist project manager in submittal completion/correction.
Bill customers as invoices are received.
Build strong professional relationships with customers and vendors to provide superior customer service.
Initiate proactive communication with customers through the duration of the order utilizing system tools.
Respond to problems throughout the duration of the project/sales order as they arise.
Proper documentation of all correspondence between vendor, Crescent, and customer throughout the duration of the order.
Individual must possess strong comprehensive PC skills and basic product knowledge.
Must have ability to work quickly and accurately under time constraints and against deadlines.
Must possess interpersonal and organizational skills and be detail oriented.
Have the ability to communicate both verbally and in writing.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Bachelor''s degree (B. A.) from four-year college or university is preferred.
Previous knowledge of wholesale electrical distribution is preferred.
We offer a competitive benefits package including 401(k) with match, medical, dental, life, and disability insurance.
Candidates are subject to reference checks, credit, criminal background and DMV checks, assessments, and a post-offer drug screen._ __Women, minorities, disabled persons, and veterans are encouraged to apply._
Click on the following link: to be directed to our Youtube playlist. Learn more about Crescent Electric Supply Company and what our employees have to say about working for this great organization.
Date: 2014-06-13
Country: US
State: WY
City: Sheridan
Postal Code: 82801
Category: Office & Administrative Support
Job Type: Regular Full-Time

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