Helpdesk Technician
DescriptionEMIT Technologies is seeking a skilled and customer-oriented Helpdesk Technician to join our team.
As a Helpdesk Technician, you will play a crucial role in providing technical support and assistance to our end users, ensuring their IT systems and infrastructure operate efficiently.
Your responsibilities will include addressing and resolving user issues, troubleshooting hardware and software problems, and providing excellent customer service.
This is an opportunity to work in a dynamic environment and contribute to the smooth functioning of our organization's IT operations.
Roles and
Responsibilities:
Provide Technical Support:
Respond to incoming helpdesk tickets, emails, and phone calls, and assist users in resolving technical issues related to hardware, software, and network connectivity.
Troubleshooting:
Identify, diagnose, and resolve technical problems by analyzing user issues, utilizing diagnostic tools, and applying technical expertise.
Documentation:
Maintain accurate and detailed records of all helpdesk activities, including user inquiries, issues reported, and solutions provided.
User Training and Support:
Conduct user training sessions and create user-friendly documentation to educate employees on basic software and hardware usage, troubleshooting techniques, and preventive maintenance.
Software and Hardware Installation:
Assist with the installation, configuration, and deployment of software applications, operating systems, and hardware devices, ensuring compatibility and adherence to company policies.
System Upgrades and Maintenance:
Collaborate with the IT team to perform routine system maintenance tasks, including software updates, patches, and hardware upgrades.
Network Support:
Assist in troubleshooting network-related issues, including LAN/WAN connectivity, wireless networks, and VPN configurations.
Escalation Management:
Escalate complex technical issues to senior team members ensuring timely and effective resolution.
Customer Service:
Provide exceptional customer service by actively listening to user concerns, empathizing with their challenges, and delivering prompt and effective solutions.
Stay Current with Technology:
Keep abreast of emerging technology trends, software updates, and industry best practices to enhance technical knowledge and skills.
Recommended Skills Customer Service Enzyme Multiplied Immunoassay Technique Friendliness Help Desk Infrastructure Management Lan/Wan Estimated Salary: $20 to $28 per hour based on qualifications.
As a Helpdesk Technician, you will play a crucial role in providing technical support and assistance to our end users, ensuring their IT systems and infrastructure operate efficiently.
Your responsibilities will include addressing and resolving user issues, troubleshooting hardware and software problems, and providing excellent customer service.
This is an opportunity to work in a dynamic environment and contribute to the smooth functioning of our organization's IT operations.
Roles and
Responsibilities:
Provide Technical Support:
Respond to incoming helpdesk tickets, emails, and phone calls, and assist users in resolving technical issues related to hardware, software, and network connectivity.
Troubleshooting:
Identify, diagnose, and resolve technical problems by analyzing user issues, utilizing diagnostic tools, and applying technical expertise.
Documentation:
Maintain accurate and detailed records of all helpdesk activities, including user inquiries, issues reported, and solutions provided.
User Training and Support:
Conduct user training sessions and create user-friendly documentation to educate employees on basic software and hardware usage, troubleshooting techniques, and preventive maintenance.
Software and Hardware Installation:
Assist with the installation, configuration, and deployment of software applications, operating systems, and hardware devices, ensuring compatibility and adherence to company policies.
System Upgrades and Maintenance:
Collaborate with the IT team to perform routine system maintenance tasks, including software updates, patches, and hardware upgrades.
Network Support:
Assist in troubleshooting network-related issues, including LAN/WAN connectivity, wireless networks, and VPN configurations.
Escalation Management:
Escalate complex technical issues to senior team members ensuring timely and effective resolution.
Customer Service:
Provide exceptional customer service by actively listening to user concerns, empathizing with their challenges, and delivering prompt and effective solutions.
Stay Current with Technology:
Keep abreast of emerging technology trends, software updates, and industry best practices to enhance technical knowledge and skills.
Recommended Skills Customer Service Enzyme Multiplied Immunoassay Technique Friendliness Help Desk Infrastructure Management Lan/Wan Estimated Salary: $20 to $28 per hour based on qualifications.
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